Terms and Conditions

This page is subject to change hence please always refresh for updates. On this page you will find our T&Cs for our website and physiotherapy sessions. Please read carefully.


Welcome to The London Physio!

These terms and conditions outline the rules and regulations for the use of The London Physio Ltd's Website, located at https://www.thelondonphysio.co.uk

By accessing this website, we assume you accept these terms and conditions. Do not continue to use The London Physio if you do not agree to take all of the terms and conditions stated on this page.


The website uses cookies to help personalize your online experience. By accessing The London Physio, you agreed to use the required cookies.

A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

We may use cookies to collect, store, and track information for statistical or marketing purposes to operate our website. You have the ability to accept or decline optional Cookies. There are some required Cookies that are necessary for the operation of our website. These cookies do not require your consent as they always work. Please keep in mind that by accepting required Cookies, you also accept third-party Cookies, which might be used via third-party provided services if you use such services on our website, for example, a video display window provided by third parties and integrated into our website.


Unless otherwise stated, The London Physio Ltd and/or its licensors own the intellectual property rights for all material on The London Physio. All intellectual property rights are reserved. You may access this from The London Physio for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Copy or republish material from The London Physio

  • Sell, rent, or sub-license material from The London Physio

  • Reproduce, duplicate or copy material from The London Physio

  • Redistribute content from The London Physio

This Agreement shall begin on the date hereof.

Parts of this website offer users an opportunity to post and exchange opinions and information in certain areas of the website. The London Physio Ltd does not filter, edit, publish or review Comments before their presence on the website. Comments do not reflect the views and opinions of The London Physio Ltd, its agents, and/or affiliates. Comments reflect the views and opinions of the person who posts their views and opinions. To the extent permitted by applicable laws, The London Physio Ltd shall not be liable for the Comments or any liability, damages, or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

The London Physio Ltd reserves the right to monitor all Comments and remove any Comments that can be considered inappropriate, offensive, or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent, or trademark of any third party;

  • The Comments do not contain any defamatory, libelous, offensive, indecent, or otherwise unlawful material, which is an invasion of privacy.

  • The Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant The London Physio Ltd a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats, or media.

Hyperlinking to our Content:

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • System-wide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications, or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party's site.

We may consider and approve other link requests from the following types of organizations:

  • Commonly-known consumer and/or business information sources;

  • Dot (.) com community sites;

  • Associations or other groups representing charities;

  • Online directory distributors;

  • Internet portals;

  • Accounting, law, and consulting firms; and

  • Educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavorably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of The London Physio Ltd; and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement, or approval of the linking party and its products or services; and (c) fits within the context of the linking party's site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to The London Physio Ltd. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • Using any other description of our Website being linked to that makes sense within the context and format of content on the linking party's site.

No use of The London Physio Ltd's logo or other artwork will be allowed for linking absent a trademark license agreement.

Content Liability:

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are raised on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene, or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Reservation of Rights:

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website:

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us at any moment. We will consider requests to remove links, but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct. We do not warrant its completeness or accuracy, nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • Limit or exclude our or your liability for death or personal injury;

  • Limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • Limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • Exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort, and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.


OUR CANCELLATION POLICY     Please note that by booking with us, you have agreed to enter a contract, so please read very carefully before you book.      

WE OPERATE A 48 HOUR CANCELLATION POLICY.     You will be liable to pay a cancellation fee of the full charge of the session if you cancel within 48 hours.   If you miss a session altogether, without any prior notice, you will be liable to pay a cancellation fee of the full charge of the session.   If within 48 hours, you need to reschedule your given time to another slot on the same day, then, we will be very happy to do so, at no charge to you. However, this is subject to the availability of another suitable slot, in the absence of which you will have to pay the full fee. Please also note that for all refunds, there is usually an admin fee of £35 + 5% which will be subtracted when refunding you any monies due.  

If due to unforeseen circumstances on our end, we need to cancel your sessions within 48 hours, we promise there will be no monies charged to you or your insurance for the canceled sessions. If you have already paid, we will offer you a change of time slot either on the same day or a different day. In some circumstances, we may also reimburse you.

LATE APPOINTMENTS   We may be unable to treat you if you’re over half the scheduled time late to an appointment. If you are running very late, please contact us as soon as you know and we’ll do our best to fit you into the next available slot on the same day.   Unfortunately, you will still be charged the full cancellation fees as above, should we be unable to complete your session due to lateness.      

INSURANCE   PLEASE READ our INSURANCE PAGE IN FULL. Also, note that discount codes do not apply to insurance companies as they usually have set prices, and should the cancellation policy apply to you, you will be liable for the same cancellation fee as a self-paying client, rather than any discounted rate your insurance pays.   Please also note that if your insurance refuses to cover a session that has already taken place, you will be liable for the full price of that session (equal to a self-paying client).   For example, should you have more sessions with us than you are entitled to, and your insurance denies liability, the full liability falls to you – at the same fee rate as a self-paying client.   The only time when the above may not apply is if your insurance has not covered your session due to an excess you owe. In this case, you are only liable to pay the exact amount of the excess shortfall – directly to us.   It is, therefore, your responsibility (not ours) to keep track of the number of sessions you have left within your insurance policy.      

COPYRIGHT   The designs, code, and content of this website remain the property of The London Physio Ltd. If you would like to feature us or “borrow” some of any of the above, you would require our written permission. Simply contact us with as much detail as possible.      

DISCLAIMER   We do not take responsibility for any failures, malfunctions, delays, damages, etc of products bought on third-party websites via links from this site. You do so at your own risk. Please read all reviews in detail and liaise directly with the manufacturers, distributors, or sellers.    

REFUNDS   Please note that we DO NOT operate a refund service, especially after the session has taken place.   This means that if you have attended a physiotherapy session with us via any of our video services (Whatsapp, Skype, Zoom, Write Upp, Facetime, and otherwise), you have automatically agreed to cover the full cost of the session attended. Therefore, under no circumstance will this fee be refunded back to you.   Here are a few exceptions:   1. If an online payment has been made in advance by you for an upcoming session that you can no longer attend and you have requested a refund for that session over 48 hours in advance, then we will refund the full amount minus the admin fee (£35+5% of the transaction).   To avoid you losing any monies, we will always offer to move your session to a different, more convenient day.   2. If an online payment has been made in advance by you for an upcoming session that you can no longer attend but you have requested a refund for that session within 48 hours of that session date, then there will be no monies to refund and we will only be able to offer a change of time on the same day as the booked appointment – if one is available, so as to avoid you losing monies or your session altogether.      

GOVERNING BODIES   All physios within The London Physio are fully registered with the Chartered Society of Physiotherapists (CSP) and Health & Care Professions Council (HCPC).

More information can be found on our FAQ and insurance pages.