OUR CANCELLATION POLICY
Please note that by booking with us, you have agreed to enter a contract, so please read very carefully before you book.
WE OPERATE A 48 HOUR CANCELLATION POLICY.
You will be liable to pay a cancellation fee of half the charge of the session if you cancel within 48 hours.
You will be liable to pay a cancellation fee of the full charge of the session if you cancel within 24 hours.
If you miss a session altogether, without any prior notice, you will be liable to pay a cancellation fee of the full charge of the session.
If within 48 hours, you need to reschedule your given time to another slot on the same day, then, we will be very happy to do so, at no charge to you. However, this is subject to the availability of another suitable slot, in the absence of which you will have to pay the full fee (if 24 hours) or half the fee (if 48 hours).
Please also note that for all refunds, there is usually a transaction fee of 5% which will be subtracted when refunding you any monies due.
We may be unable to treat you if you’re over half the scheduled time late to an appointment. If you are running very late, please contact us as soon as you know and we’ll do our best to fit you into the next available slot on the same day.
Unfortunately, you will still be charged the full cancellation fees as above, should we be unable to complete your session due to lateness.
PLEASE READ our INSURANCE PAGE IN FULL. Please also note that discount codes do not apply to insurance companies as they usually have set prices and should the cancellation policy apply to you, you will be liable for the same cancellation fee as a self-paying client, rather than what your insurance covers.
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All physios within The London Physio are fully registered with the Chartered Society of Physiotherapists (CSP) and Health & Care Professions Council (HCPC).