OUR CANCELLATION POLICY
Please note that by booking with us, you have agreed to enter a contract, so please read very carefully before you book.
WE OPERATE A 48 HOUR CANCELLATION POLICY.
You will be liable to pay half the charge of the session if you cancel within 48 hours.
You will be liable to pay the full charge of the session if you cancel within 24 hours.
If you miss a session altogether, without any prior notice, you will be liable to pay the full charge of the session.
If within 48 hours, should you need to reschedule your given time to another slot on the same day, then, we will be very happy to do so, at no charge to you. However, this is subject to the availability of another suitable slot, in the absence of which you will have to pay the full fee (if 24 hours) or half the fee (if 48 hours).
We may be unable to treat you if you’re 15 minutes (or more) late to a 30 minute appointment or 45 minutes (or more) late to a 1 hour appointment. If you’re running late, please contact us as soon as you know and we’ll do our best to fit you into the next available slot on the day. If we’re unable to find you a slot, unfortunately, you will still be charged the full amount for that session.
PLEASE READ our INSURANCE PAGE IN FULL. Please also note that discount codes do not apply to insurance companies as they usually have set prices.
The designs, code and content of this website remain the property of The London Physio. If you would like to feature us or “borrow” some of any of the above, you would require our written permission. Simply contact us with as much detail as possible.
We do not take responsibility for any failures, malfunctions, delay, damages etc of products bought on third party websites via links from this site. You do so at your own risks.
All physios within The London Physio are fully registered with the Chartered Society of Physiotherapists (CSP) and Health & Care Professions Council (HCPC).