Please contact us if you have any questions, however we have put together a list of questions we get asked often, that might be useful.
  1. Do I need a doctor’s referral?
No, you don’t. You can refer yourself. You’d be equally welcome if you have a referral from your GP and other medical professionals. Please remember to bring the referral with you and any results of scans/investigations you might have that would be useful to your treatment.
  1. What should I expect at my first appointment?
We have a blog about this, please read it here.
  1. What should I wear to my appointment?
This might depend on which area of your body you have booked in for however, to be safe, always best to wear some shorts and a vest top. We usually have to check the joints above and below. For example, if you’ve booked in for your hip, we would usually assess your back, hips and knees. For a thorough assessment, a good physio will always ask you to strip down to minimal clothing relevant to the areas of interest. If you have any issues with this, we can certainly accommodate them, simply let us know.
  1. How do I pay for my treatment?
When booking online, you can simply follow the payment procedure on your screen.
When we see you in clinic or at home, we accept cards, cash and BACS transfers. You can also pay online or we can send you an invoice.
  1. How many sessions will I need?
That would depend on you and what the issues are. We discuss this thoroughly with you on your first appointment, once you have been fully assessed and we have an idea what your diagnosis and plan of treatment will be. You can decide this with your therapist.
  1. Should I have physiotherapy at home, in clinic or online?
That will depend on your preference, availability/location and what service you need. Have a look on our service pages here to establish which will benefit you the most.
  1. How do I know if you can help?
Physiotherapists can usually help with most prehab or rehab issues. If you’re unsure, simply give us a call or contact us here.
  1. What are your opening hours?
We currently work flexible hours to be able to accommodate you and your needs. However the hours in clinic would be subject to the opening hours of each location. Our online service as well as home/work visits will be available to you before and after normal working hours. Simply contact us via email or through the website so that we can talk you through your available options.
  1. I’ve changed my mind, how do I cancel?
Somtimes, things come up and you may no longer be able to make your appointment. That’s not a problem at all. As long as you cancel 48hrs before your appointment, there should be no charges to you. If you have already paid, you should receive a full refund. However, this is not an automated process so please do let us know.
There is a 48 hour cancellation policy in place. Please see our terms and conditions for full details.
  1. What happens if I’m late to my appointment?
Please see details here.