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Please contact us if you have any questions, however we have put together a list of questions we get asked often, that might be useful.
  1. Do I need a doctor’s referral?
No, you don’t. You can refer yourself. You’d be equally welcome if you have a referral from your GP and other medical professionals. Please remember to bring the referral with you and any results of scans/investigations you might have that would be useful to your treatment.
  1. What should I expect at my first appointment
We have a blog about this, please read it here {Link}.
  1. What should I wear to my appointment?
This might depend on which area of your body you have booked in for however, to be safe, always best to wear some shorts and a vest top. We usually have to check the joints above and below. For example, if you’ve booked in for your hip, we would usually assess your back, hips and knees. For a thorough assessment, a good physio will always ask you to strip down to minimal clothing relevant to the areas of interest. If you have any issues with this, we can certainly accommodate them, simply let us know.
  1. How do I pay for my treatment?
When booking online, you can simply follow the payment procedure on your screen.
When we see you in clinic or at home, we accept cards, cash and BACS transfers. You can also pay online or we can send you an invoice.
  1. How many sessions will I need?
That would depend on you and what the issues are. We discuss this thoroughly with you on your first appointment, once you have been fully assessed and we have an idea what your diagnosis and plan of treatment will be. You can decide this with your therapist.
  1. Should I have physiotherapy at home, in clinic or online?
That will depend on your preference, availability/location and what service you need. Have a look on our service pages here {link} to establish which will benefit you the most.
  1. How do I know if you can help?
Physiotherapists can usually help with most rehab or rehab issues. If you’re unsure, simply give us a call or contact us here {link contact page}
  1. What are your opening hours?
We currently work flexible hours to be able to accommodate you and your needs. However the hours in clinic would be subject to the opening hours of each location. Our online service could be available to you before and after normal working hours. We will therefore try our best to accommodate you. Simply contact us via email or through the website so that we can have a look at your available options.
  1. I’ve changed my mind, how do I cancel?
People are no longer able to make their appointments for various reasons. As long as you cancel 24hrs before your appointment, there shouldn’t be a problem at all. In accordance with our 24hr cancellation policy, the full price is chargeable should you cancel within 24hrs or not turn up at all. However, in this time, we are able to reschedule your appointment and give you a different slot on the same day of your appointment, without charge – subject to slot availability.
  1. What happens if I’m late to my appointment
We’re unable to treat you if you’re 20 minutes or more late to your initial appointment or 15 minutes or more late to your follow up appointment. If you’re running late, contact us as soon as you know and we’ll always do our best to fit you into the next available slot on the day. If we’re unable to find you a slot, you will still be charged the full amount for that session.