FREQUENTLY ASKED QUESTIONS

Please contact us if you have any questions, however we have put together a list of questions we get asked often, that might be useful.  

1. Do I need a doctor’s referral?

No, you don’t. You can refer yourself. You’d be equally welcome if you have a referral from your GP and other medical professionals. Please remember to bring the referral with you and any results of scans/investigations you might have that would be useful to your treatment. It may also help to email these ahead, to our admin team, to save time during your appointment.

2. What should I expect at my first appointment?

Your first appointment would usually be divided into three parts: 1, Where we ask you questions about the behaviour of your symptoms, 2, Where we ask you to move your body in different directions, in order to try and establish the location of your pain and finally 3, where we merge it all together with a diagnosis and/or understanding of what the issue is, as well as what the solution would be moving forward.

3. What should I wear to my appointment?

This might depend on which area of your body you have booked in for however, to be safe, always best to wear some shorts and a vest top. We usually have to check the joints above and below. For example, if you’ve booked in for your hip, we would usually assess your back, hips and knees. For a thorough assessment, a good physio will always ask you to strip down to minimal clothing relevant to the areas of interest. If you have any issues with this, we can certainly accommodate them, simply let us know.  

4. How do I pay for my treatment?

When booking online, for your first appointment, you can simply follow the payment procedure on your screen. We accept most major credit/debit cards. You can also pay via insurance. Contact us here for more details about this. Please note that if you’re paying through your insurance, you cannot book online.

5. How many sessions will I need?

That would depend on you and what the issues are. We discuss this thoroughly with you on your first appointment, once you have been fully assessed and we have an idea of what your diagnosis and plan of treatment will be. You can decide this with your therapist.  

6. What if I want to see you in person?

Although we’re mostly virtual, we accept home visit anywhere in the UK. Contact us here for more details about home visits. We will need your home address and postcode. See more about home visit prices in FAQs below.

7. How do I know if you can help?

Physiotherapists can usually help with most prehab or rehab issues. If you’re unsure, simply give us a call or contact us here. Better still, book into a 45 minute consultation and have all your questions answered.

8. What are your opening hours?

We currently work 24 hours, 7 days a week. Whether you’re in Greece, Dubai or London, you can see us at a time that’s most convenient for you. You can easily book online in less than two minutes. Check out our availability & book here

9. I’ve changed my mind, how do I cancel?

Sometimes, things come up and you may no longer be able to make your appointment. That’s not a problem at all. As long as you cancel 48hrs before your appointment, there should be no charges to you. If you have already paid online, you should receive a full refund (minus any admin charges). However, this is not an automated process so please do let us know. Please see our terms and conditions for full details before you book.  

If due to unforeseen circumstances on our end, we need to cancel your sessions within 48 hours, we promise there will be no monies charged to you or your insurance for the canceled sessions. If you have already paid, we will offer you a change of time slot either on the same day or a different day. In some circumstances, we may also reimburse you.

10. What happens if I’m late to my appointment?

Sadly, if you’re over half the time late for your appointment, it will be counted as a no-show, in which case, we will have to charge you the full cancellation fee for the appointment (whether you’re self-funding or insurance based). Please note that your therapist is not obliged to wait for the remainder of the appointment time but may wish to do so at their own discretion. If you are running late, please do send us an email or text so we know. In an ideal world, we would much rather wait for you, but we can’t if you don’t keep us in the loop.

11. How can I book my sessions?

Virtual sessions are best booked online via our portal. It takes less than two minutes to book. Check out our availability & book here. If you don't find the time slot you're after, simply send us an email admin@thelondonphysio.co.uk and we'll find a mutually convenient time slot. Insurance patients cannot book through the portal. Please send us an email instead. Home visit patients would also need to get in touch via email.

12. Which areas do you cover for home visits?

Currently, we cover home visits in London Zones 1-5. However, we would be very happy to decide case by case, if you live further out and would benefit from our services. Email or call us to find out more.

13. Do you do bulk sessions?

YES! We do these for both virtual sessions and home visits, in bulks of 12, 20 and 28! By buying in bulk, you’re entitled to a discount. Contact us here for more details.

14. Can I choose a longer-term for my payment, even if I wanted to have physio sessions in a shorter space of time?

Although we don’t officially offer this anymore, we are pleased to say we would be more than happy to assess on an individual basis. If needed, we can offer you a chance to spread your payments over a longer number of months e.g 6 months, even if your physio sessions are used within 3 months. We don’t want your physiotherapy to be a financial burden, so we’ll do everything we can to ensure you get what you need and pay what you can. Contact us here for more details.

More information can be found on our T&Cs and insurance pages.