Insurance Patients

Please note that by booking an appointment with us that involves costs being covered by your insurance means that you have read and agreed to the following terms and conditions below. You are thereby entering into a contract/agreement with us. Should you have any queries or concerns, kindly contact us to clarify before you book your appointment.  

Whilst most of our clients are self funding, we accept some insurance patients. We are currently registered with a few major insurance companies, so do check in to see if yours is covered.

We can charge some insurance companies directly, but in some cases, in line with our own company policy, we may charge you in advance for the session and you can get reimbursed by your insurance company. When booking your first session with us, please be sure to mention which insurance company you’re with and what your agreement is with them. We will be able to advise you if you need to pay us directly or not.

Some insurance companies may only cover you for the first six sessions of physiotherapy whilst others might require you to pay an excess etc. Some insurance companies may also require a doctor’s referral.  

***Please note that it is your responsibility to clarify any existing agreement with your insurance company before attending a session as well as during your sessions with us*** Failure to do so might result in you having to cover your clinic fees directly – at the full self-paying price – NOT the insurance amount.  

Unfortunately, we are unable to speak to your insurance on your behalf and if for any reason your insurance is unable to pay for your sessions, the full charges (at the self-paying amount, which may be more than your insurance pays) will be invoiced directly to you and becomes your liability.    

In summary, please check all details thoroughly with your insurance company as any unforeseeable extra costs/charges that the insurance does not cover will have to be covered by you, including if your insurance policy allowance has been exhausted or our claim has been rejected for whatever reason, you will be liable for any balance in payment, which will be invoiced directly to you at the full rate of the sessions (not the insurance rate). Failure to pay these will incur further late fees.

Please note that insurance companies only cover attended Physiotherapy treatments and not:  

1. Sessions missed or cancelled within 48hrs. These will incur a cancellation charge equal to the full rate of the session (if within 48 hours). Please also bear in mind that these rates are our full self-funding rates, not what the insurance pays.

2. The use of our own branded physiotherapy equipment such as resistance bands, or any other third party equipment that is billed differently.

3. Other services we provide.

On the rare occasion that you have paid for a session in advance, at the rate that we charge your insurance but you missed that session or cancelled with less than 48 hours notice, the difference will be charged directly to you in a separate invoice – equal to the price of the full session.

If you have not paid for your sessions in advance, in the case that we charge your insurance directly, we will reissue the invoice directly to you, again, at the full price of the session.

INVOICES & LATE PAYMENTS All invoices issued are due on the same day they are received, unless otherwise specified on the invoice or agreed upon in writing in advance. If payment is not processed within 24 hours of receiving the invoice, we will charge the card on file. If this charge fails, an initial late payment fee of £20 will be applied. We may attempt to charge the card again, which will incur an additional fee of £20 if it also fails. Should the invoice remain unpaid, the account will be sent to collections, and customers will be responsible for the full cost associated with this action. Prompt payment is encouraged to avoid these additional fees and complications.

If due to unforeseen circumstances on our end, we need to cancel your sessions within 48 hours, we promise there will be no monies charged to you or your insurance for the canceled sessions. If you have already paid, we will offer you a change of time slot either on the same day or a different day. In some circumstances, we may also reimburse you.

Please also note that discount codes do not apply to insurance companies as they usually have set prices.

All other information can be found on our T&Cs and FAQ pages.