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Please note that by booking an appointment with us that involves costs being covered by your insurance means that you have read and agreed to the following terms and conditions below. You are thereby entering into a contract/agreement with us. Should you have any queries or concerns, kindly contact us to clarify before you book your appointment.
We welcome insurance patients with open arms and are currently registered with the major insurance companies including:
AXA
BUPA
VITALITY
AVIVA
Some insurance companies like those listed above, we charge directly, whilst others might require you to pay for the sessions and will reimburse you.
When booking your first session with us, please be sure to mention which insurance company you’re with and what your agreement is with them.
Some insurance companies may only cover you for the first six sessions of physiotherapy whilst others might require you to pay an excess etc. Some insurance companies may also require a doctor’s referral.
***Please note that it is your responsibility to clarify any existing agreement with your insurance company before attending a session***
On the day of your appointment, we will require you to bring your up to date agreement in hard copy or you can email us ahead. We require vital details such as:
  1. Your authorisation number
  2. Your membership number or code.
  3. Any limitations set by the insurance
  4. Any other relevant documents if available – scans, referrals etc.
Without the above 1-3, we will not be able to see you. Unfortunately, we are unable speak to your insurance on your behalf and if for any reason your insurance are unable to pay for your sessions, the full charges will be invoiced to you.
In summary, please check all details thoroughly with your insurance company as any unforeseeable extra costs/charges that the insurance does not cover will be covered by you.
Please note that insurance only covers Physiotherapy treatments that you have had and not:
  1. Sessions that you did not attend or cancelled within 24hrs (you have to personally cover this)
  2. The use of tapes or any other third party equipment that is billed differently
  3. Other services we provide such as #SweatWithJoy
Please also note that discount codes do not apply to insurance companies as they usually have set prices.